In short
Swyftx has an online Estates request form for deceased accounts. The person responsible for the estate submits certified copies of their ID, the death certificate and the will, plus probate or letters of administration where needed, and Swyftx follows up by email. Swyftx doesn’t publish how the assets are paid out or how long it takes.
Who can claim
“A solicitor, executors, next of kin, or beneficiaries where they are deemed by the court or us as responsible for administering the assets of the estate” (Swyftx Support). Swyftx doesn’t say you need a Swyftx account. If you already have a verified one, Swyftx may use its own verification instead of your ID documents.
The documents
- 100 points of ID for the person claiming, which can include certified copies of, for example, a driver’s licence, passport or birth certificate.
- A certified copy of the death certificate.
- A certified copy of the will.
- In some cases: a power of attorney, and a grant of probate or letters of administration.
- The deceased’s details: full name, date of birth and mobile number.
“It’s okay if you do not have everything on these lists; please submit as much documentation as you can.” In Australia, copies are usually certified by a justice of the peace, a lawyer or another authorised witness; check that whoever certifies is on the list for your state.
Step by step
- Gather the documents.
- Complete the Estates request form, linked from the Swyftx help article.
- “Once the required documents and information are provided, we will contact you via email if we need anything else.”
You can also reach support by live chat on the Swyftx website.
What the estate receives, and when
Swyftx doesn’t say whether the crypto is transferred or sold, or how long a claim takes. Before you submit, decide with the executor whether the heirs want the crypto or Australian dollars, and ask Swyftx for a statement of balances on the date of death. In Australia the heir generally takes over the deceased’s cost base for capital gains tax (ATO), so the full transaction history matters too. See Crypto inheritance in Australia.
Good to know
- Other Australian exchanges such as CoinSpot don’t publish a deceased-estate process. Contact their support with the same documents.
- Never pay anyone to “release” an account. Recovery scams.