In short
eToro releases a deceased customer’s money only to the legal heirs or representatives, after checking “official duly-authenticated legal documents”. According to eToro’s website, it closes the positions and pays to an estate bank account or the executor, not to the heirs themselves. Two things make eToro different: positions may be CFDs, which are bets on a price rather than crypto, and its help article on the process couldn’t be checked independently.
What eToro’s terms say
eToro’s UK terms have a bereavement clause. In the January 2026 version, if a customer dies the heirs or representatives “must provide us with official duly-authenticated legal documents from the applicable authorities in the relevant jurisdictions”, and “We will only allow your legal heirs or the representatives to withdraw your money after we check such documents” (eToro UK terms, January 2026, clause 31). The current terms, dated August 2026, keep a clause 31 “Bereavement” (eToro terms). eToro’s hosted crypto wallet terms, UK and EU versions, say much the same in clause 2.2.8, and leave the final decision to eToro’s “sole discretion” (EU wallet terms).
eToro’s help article on deceased customers couldn’t be loaded when we checked, so the rest of this page relies on eToro’s terms and on eToro’s website as quoted by MoneyWeek.
What eToro asks for
eToro’s own website, as quoted by MoneyWeek in August 2025, said executors need documents including (MoneyWeek):
- The death certificate.
- A notarised letter from a lawyer confirming who the executor is.
- A notarised copy of the will.
- Proof of relationship, where relevant.
- ID for the executor or the relative contacting eToro.
- The estate’s bank account details.
In the UK, expect the grant of probate or letters of administration as well. Ask eToro for its current list before you have anything notarised.
How to start
Go to etoro.com by typing the address yourself, not through a link or an ad, and open a ticket with customer service. Say that the account holder has died. Give the deceased’s name, date of birth and the email address they used for eToro. eToro doesn’t publish a separate bereavement email for the UK or Europe.
What the estate receives
According to eToro, it closes the investment account with its open positions, the eToro Money account and the eToro crypto wallet, and pays the money to an estate bank account in the deceased’s name or to the executor (MoneyWeek, above). The same text says: “We do not send funds to the beneficiaries of the estate.” Heirs receive their share from the executor. eToro’s terms speak only of withdrawing money. We found no option to transfer the crypto itself to an heir.
The sale happens on the day eToro closes the positions. The estate still needs the value on the date of death for tax; ask eToro for a statement for that date. Why it matters.
Crypto or a CFD?
Some eToro crypto positions are contracts for difference (CFDs), not crypto. eToro explains that leveraged crypto trading “typically involves using a Contract for Difference” (eToro). A CFD has a cash value but no coins behind it, so there’s nothing to move to a wallet. eToro says CFD crypto is “restricted for UK users” (the UK regulator has banned crypto CFDs for retail customers since January 2021), but they may appear on European and other accounts. The account statement shows which positions are leveraged.
Good to know
- eToro USA LLC is a separate company with its own help centre and procedures. Check which eToro entity the person used; it’s on the statements.
- Keep everything in writing. eToro publishes no timeline, so keep the ticket number and a log of every message, and chase politely.
- The eToro crypto wallet is a hosted wallet: eToro holds the keys, so there’s no seed phrase for heirs to use. According to eToro it’s closed along with the account.
- Never pay anyone to “unlock” an eToro account. Recovery scams.